About Ticketing Management Ticket Management is part and parcel of the service desk in the IT industry. If there are…
Rather Than Addressing The Root Causes Of Issues, Service Departments Tend To Focus On Solving Immediate Issues. MIRAT Tells You…
Wouldn’t it be wonderful to work in an environment free of tension? Unrealistic because stress is a part of everyday…
MIRAT spills the beans! Significant inconvenient occurrences cause hassle. Because of their negative impact on business operations and outcomes, they…
Back in those days, the concept of artificial intelligence and machine learning seemed like something out of a sci-fi movie.…
Despite the enthusiasm of business leaders for “digital transformation” and “innovative customer experience,” it is the responsibility of Information Technology…
Service Management Policies That Should Change In 2022 Many IT organizations have difficulty deciding which practices to keep in place…
Even while many organizations would want to put the epidemic behind them, the logistical and technological modifications in IT asset management and configuration…
All Service Requests Can Be Handled Through One Centralized Self-Service Portal Requestors can use a single service portal for IT, HR,…
As a result of its ability to learn, AI is a system that is able to respond to situations that…