Service Management
Service Management Policies That Should Change In 2022
Service Management Policies That Should Change In 2022 Many IT organizations have difficulty deciding which practices to keep in place as the digital-first regulatory environment advances. “Plan/Build/Run” has been replaced by a more agile, team-oriented structure, which has sparked organizational friction and questioned the entire premise of company operations. Organizations are forced to adapt to […]
The Service Desk as IT’s First Line of Response
MIRAT tells you why an automated incident response plan is your best fallback bet. Why leave customers hanging for a feedback when you can automate the presence of your IT IR plan team. Read on to know more. Most service managements use incident management to resolve issues swiftly and get people back to work. Like […]
What is Agile?
Agile Definition ? Agile is defined as the capacity to respond to change and the skill to create. It has everything to do with the thought process that occurs during risk management. This software sets values that allow businesses to be more adaptable. The concept of Agile was introduced in software development to solve heavily […]