Service Management

Service Management Policies That Should Change In 2022

Service Management Policies That Should Change In 2022   Many IT organizations have difficulty deciding which practices to keep in place…

3 years ago

The Service Desk as IT’s First Line of Response

MIRAT tells you why an automated incident response plan is your best fallback bet. Why leave customers hanging for a…

3 years ago

What is Agile?

Agile Definition ? Agile is defined as the capacity to respond to change and the skill to create. It has…

3 years ago