Ticket Management is part and parcel of the service desk in the IT industry. If there are any obstacles in service or fails to deliver the promised performance, it is important to restore or get back the service to normal condition as rapidly as possible. ITIL defined a ticket as an unplanned interruption or quality reduction of the IT service management. The Service Level Agreement(SLA) are agreed-upon service between the provider and customer. For example, in an automated ticketing system, a ticket is generated when a user’s computer breaks when the VPN won’t connect or the printer jams. Why because these are unplanned events must require help from the service provider to restore normal function. There are numerous Incident Management tools that exist for managing these issues and automating repetitive workflows in organizations for their IT infrastructure.
The Following Are Important Factors To Consider The Ticket Management.
It reduces the workforce for escalating the issues.
Hema
Sales Executive
Phone: +1-315-636-4213
Email: sales@mirat.ai
Website: https://www.mirat.ai/
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