As defined by ITIL an IT Service Level Agreement is an agreement between an IT Service Provider and a Customer. A single SLA management is useful for a number of IT solutions or a number of customers. For example, if you are using an ATM card of a certain bank, there is an agreement between you and the bank (service provider) that when you make a transaction in ATM the maximum transaction time is 10 seconds. If it exceeds, it shows the transaction is declined. Of course, you might have a similar kind of experience while using websites for online transactions like booking train tickets or banking transactions. The website (IT provider) shows time is expired after a certain period as per the service level agreement between the vendor and you. SLA management may take place either within the organization or between the organization and customers in different types of businesses.
You must judge yourself where and when SLA is required or applicable.
Mirat.ai’s IT Infrastructure Management is Affordable & Easy to use! Get your Dashboard ready in only 5 minutes. Request for Trial/Demo now (or) Contact our Team Now.
Hema
Sales Executive
Phone: +1-315-636-4213
Email: sales@mirat.ai
Website: https://www.mirat.ai/
Clients raise an assortment of IT demands consistently. In ITSM these work requests could be…
What Is IT Asset Management? IT asset management software is the method involved with guaranteeing…
With ITSM service desk best practices there is always a scope to get better. Understanding…
Organizations hoping to embrace computerized change are consolidating a rising number of new asset management…
What is IT Asset Management? IT asset management software (ITAM) is widely used in the…
With the advent of digitization, how much information that associations are creating has developed dramatically.…