What is IT Self-Service & Self-Help in ITSM?
Numerous associations are beginning to understand the advantages of executing self-service, particularly as we get through the blowback of the COVID-19 pandemic. Providing a stable support and extending assistance for help desk work and your far off staff is a necessary during these times. Furthermore, clients like IT self-service and self help too in light […]
ITIL Processes And Frameworks: A Complete Guide
What is ITIL? ITIL (Information Technology Infrastructure Library) is defined as a set of guidelines with instructions for how you can provide the best services possible. ITIL is an approach of how to do IT service management. While ITIL is not the only method to perform ITSM, but it is the most popular one. ITIL best […]
Incident Management Vs Problem Management In ITSM
Are you confused by the difference between IT incident management and IT problem management? While incidents or problems may sound semantic to some, in the world of ITIL they are not. In ITIL, the incidents do not become problems. However, problems cause incidents. Every time you come across some vulnerabilities, or issues while delivering a […]
How to Perform 360-Degree IT Asset Monitoring?
In an IT ecosystem, managing IT assets amid numerous modules that are integrated and interconnected, businesses need a tool that can have an eagle eye over the incoming and outgoing data. MIRAT 360 degree monitoring tool does the same and more. Before dwelling on this 360-degree IT application monitoring tool, let’s understand what is an […]
Future of the Ticket Management System
Why do you think a ticket management system was developed in the first place? Imagine standing in a queue at a store in the query resolution department waiting for your turn, believing your issue will be resolved. IT companies and businesses with an organized IT workforce experience similar difficulties while addressing the issues of the […]
MIRAT’s Top 5 Best Ticket Management Practices
Ticket management is essential in any IT environment. Through an efficient ticketing system, businesses are capable of IT incident management or change management and provide the best customer services. MIRAT’s IT ticket management software provides the top 5 best ticket management practices for a smooth service desk management process. Why Is MIRAT’s Ticket Management Best […]
How does a Ticket Management System work?
If your organization or business has an administration department, using a ticket management system is considered the best practice for smooth functioning in an IT environment. Whether your business manages client requests or an IT representative who is battling a specialized issue, using MIRAT’s ticket management system assists your business with keeping your organization’s daily […]
Why Does Your Business Need a Ticket Management System?
Ticket Management System for Your Business Does your organization have any client assistance task that needs quick responses? Are your clients or employees disruptions in functioning in the IT environment? In case you have few or just a single employee managing these issues, chances are the work environment is disrupted and tasks are delayed due […]
What is Incident Task In ITSM’s Ticket Management System?
Ticket Management software uses several tools to simplify and expedite the incident resolution process. For those wondering how does help desk ticketing works, the answer lies in the functions and tools provided by the IT help desk ticketing system management. To resolve incidents, tasks are created and allocated to various groups to accelerate the customer […]
What Is IT Operation Management And How Is It Different From ITSM?
IT operations management is the method involved in controlling, and keeping up with the working in an IT climate. MIRAT’s IT operations management software involves tools that create functions best suited to the IT association’s prerequisites. IT Operations Management Roles and Responsibilities Some of the IT operations management roles and responsibilities are as per the […]