ITIL problem management

Incident Management Vs Problem Management In ITSM

Are you confused by the difference between IT incident management and IT problem management? While incidents or problems may sound…

3 years ago

The IT Infrastructure Library Educates Us That There Are Various Components To The ITIL Service Lifecycle

What is ITIL?  ITIL service lifecycle is a structure aimed to standardize IT services in a business’ selection, scheduling, delivery,…

3 years ago