problem Management in ITIL Tag Archive
Problem Management in ITIL explained by Mirat.ai
In Mirat.ai’s IT service management, ITIL Problem management is a module that operates “Obstacles/problems”. Rapidly identifying and resolving issues minimizes the impact on the service of the business and prevents recurrence. ITIL Problem Management also looks for the IT infrastructure fault that creates the issue and contributes to user incidents. The IT Infrastructure Library (ITIL) defines […]