what is problem management Tag Archive
Problem Management in ITIL explained by Mirat.ai
In Mirat.ai’s IT service management, ITIL Problem management is a module that operates “Obstacles/problems”. Rapidly identifying and resolving issues minimizes the impact on the service of the business and prevents recurrence. ITIL Problem Management also looks for the IT infrastructure fault that creates the issue and contributes to user incidents. The IT Infrastructure Library (ITIL) defines […]
Benefits of Problem Management Solution
A problem is always the unwelcome guest to a party unless you already have someone efficient and intelligent enough to take care of the problem and tow it away. Yes, we are talking about Mirat.ai’s modern, efficient, and cost-effective ITIL problem management, solution. Just as a company creates value for its consumers, IT services management […]