MIRAT Blog

With numerous choices of IT Ticketing Tools flooded in the market, it’s natural to be unsure of which is the best ticket management system and what features to look for in the best ticketing system software? Among the numerous choices, MIRAT help desk software is definitely the right fit for you and we will discuss, why? However, it’s critical to understand what an IT Ticketing Tool is and why it’s necessary for an IT environment.

An IT ticketing tool is a piece of software that allows you to manage your tickets and aids in managing customer service tickets. Ticketing system software gives you all the information you need to handle problems, as well as the ability to prioritize, track, and manage routine support chores.

What is the IT Ticketing Tool’s purpose?

If your help desk is experiencing any of the issues listed below, it’s probably time to adopt the best ticket management system provided by MIRAT.

• Having trouble managing consumer interactions across different platforms.
• Having difficulty keeping up with mundane things daily.
• Overlooking slightly elevated problems and helped to overcome them frequently.
• Having difficulty organizing all of the pertinent information for a ticket.
• Because of the long response time, customers are unsatisfied.
• Receiving negative comments from customers in regards to your customer support.

For a long time, Mirat.ai has been a key player in corporate software, and it continues to make its impact. It has evolved from software to platform as a service (PaaS), with proven features that transform IT and the business, which can handle most of your time-consuming tasks.

Why is MIRAT’s Ticketing Tool Different?

When it comes to resolving common IT issues, a support ticketing system may save you time, effort, and money. Mirat provides one of the best ticket management systems which is built on a solid IT service management foundation based on the ITIL service delivery concept, split into three steps: reporting the problem, managing it, and resolving it.

1.Reporting Problem

Mirat provides customers and workers with many ways to submit a complaint by employing omnichannel communication methods, such as:

• Contact the help desk for assistance.
• Make use of the conversation feature.
• Email a report
• Create an incident through the helpdesk or the catalog.

With dynamic analytics and machine learning techniques, Mirat’s support ticketing system can detect and identify faults in any services or equipment on its own.

2.Management of the problem

Examination, Assignment, and Research are the three components of the second stage. A problem or incident is classified as soon as detected, based on its possible impact and immediacy. The problem is then assigned to a customer service representative who can help. Mirat can direct issues to the most appropriate department for resolution using artificial intelligence (AI). The relevant person investigates the case once the ticket is issued. Users can follow the ticket’s progress and verify its information in real-time while the problem is resolved.

3. Resolving the problem.

Mirat operates differently from other traditional IT management software, lacking a closing process and relying on a break-fix operation paradigm. Once the issue has been handled, it depends on the fix’s flow.  If a problem is not resolved, an escalation procedure is started. This progression procedure comprises tracking inactivity, setting reminders, and notifying the assignee if the ticket is about to breach the SLA. The built-in Service Level Agreement (SLA) functionality in Mirat keeps track of both procedures to guarantee that help is always available.

Why Choose MIRAT For Ticketing Tool?

Mirat has solved various business difficulties and is consistently ranked as one of the world’s fastest-growing software firms. It  streamlines services by defining, organizing, and automating procedures to eliminate the use of email and spreadsheets.

The comparatively low configuration required to get Mirat up and to operate in a business is one of the platform’s most appealing features, which saves time and allows you to get right to identifying and fixing issues. Mirat extends ITSM’s benefits to practically every aspect of your company, including human resources, accounting, legal, marketing, customer support, and more. By improving the availability and transparency of technologies and networks, you may manage repetitive work, allowing your employees to focus on essential businesses instead of dealing with minor issues.

MIRAT help desk software is one of the best ticketing system software. It is a cutting-edge remote IT infrastructure trimming technology-based management software. Here are 10 features that make Mirat unique from others:

1. Mirat is Digital: Workflow for routine work is completed in less than a minute. Parameterized database-driven processes are advanced.
2. Mirat is Insightful: Takes into account the 90 per share of the Trend Scorecard.
3. Mirat is Predictive: Provides deep insights into failures through advanced analytics. Human intrusion is eliminated through automation.
4. MIRAT is a tool with various modules. Each module functions as a separate tool with its features, as shown below.
5. Mirat Uses Asset as a Service: It’s similar to asset management in that you can create an unlimited number of assets and use them as a data repository.
6. Mirat’s ITSM Suite: It includes Incident, Change, Issue, and Automation Control.
7. Mirat’s Monitoring System: It’s a good idea to set up a monitor for each asset you’ve created.
8. Mirat’s Self-Healing / Orchestration: REST APIs are used to execute configurable calls.
9. Mirat’s Triage Live Poll / Admin Tools: You can use this tool to perform all administrative tasks on various platforms or databases.
10. Mirat’s Root Cause Analyses: It reveals the status of created assets and the root cause.

MIRAT is a cloud-based artificially intelligent software. MIRAT help desk software is one of the best ticketing system software as it can supply all packaged tools under a single license, allowing for centralized self-service with no/minimal workers and remote monitoring features that no other competitor can match. Know how Mirat.ai’s Ticketing Tool is different.

The “Automation” of IT network infrastructure, which is strongly linked with ITIL and current trends, is MIRAT’s USP. The system software, databases, networking, memory, app, and middleware sectors are IT infrastructure management.

Our price options are costly (starting at $4 per month) and reasonable for startups, SMEs, MSMEs, and entrepreneurship programs for more prominent companies with more complex needs.

Schedule a trial/demo with MIRAT today to learn more about Mirat.ai’s IT Infrastructure Management and its benefits. Mirat.ai’s IT ticket management software is Affordable & Easy to use! Get your Dashboard ready in only 5 minutes. Contact us now!

Contact Information:

Hema
Sales Executive
Phone: +1-315-636-4213
Email: sales@mirat.ai
Website: https://www.mirat.ai/